Help and support
Start here for listening, subtitles, purchases and your data. You can also open this help from the app's login screen or settings.
Effective date: 2026-09-24
Start a listening session
Sign in with Apple, choose the source and translation languages, and review the cloud-processing disclosure. Accept it only if you want to use cloud translation, then confirm the broadcast in the iOS system prompt. Play audio in a compatible source app. The main app shows both languages; Picture in Picture shows translated subtitles. Keep an internet connection and check that allowance is available. Home offers floating captions, interpretation, transcription and text translation. Transcription can pause, resume and save audio with text. In interpretation you explicitly choose the speaker; capture ends before speech playback, and playback never automatically reopens the microphone. Automatic speech is off by default. Text translation requires explicit submission and user-selected retries. History has four module categories with rename, favorites, copy, export and delete. Caption settings preview original, translated or bilingual text.
I cannot see subtitles
Floating captions use either compatible app audio or the microphone you select. System-audio mode does not capture screen images; microphone mode requires permission. Interpretation and transcription capture after you start and authorize the microphone. Text translation sends only explicitly submitted text. Cloud processing needs separate consent.
A session stopped or the network disconnected
While the broadcast remains active, a network interruption may reconnect within the 15-minute recovery window. Ending the broadcast ends the session: unconfirmed audio is discarded and confirmed subtitles stay in history. There is no manual resume. Wait for cleanup to finish, then choose languages and confirm a new broadcast in iOS. If cleanup fails, use Retry; repeatedly starting does not bypass the error.
My minutes look wrong
Shared audio credits: translation uses 1×, transcription uses 0.5× Both characters and calls must remain. Each cloud processing start uses one call; failures do not use characters. Status checks and local save retries do not use extra calls. Uses current subscription credits first, then valid trial credits, then purchased credits. Purchased credits never expire and remain usable after your subscription ends.
Restore, cancel or request a refund
For a missing benefit, use Restore Purchases while signed into the purchasing Apple Account and corresponding app account, then allow server verification to finish. For cancellation, open iPhone Settings → your name → Subscriptions. For an Apple-billed refund, follow Apple's request process. Deleting an app account does not cancel the subscription. Do not send payment-card details or purchase-signing data to support.
Manage audio, history or your account
In app settings, withdraw cloud-processing consent to stop future authorized processing and request temporary-data cleanup. A pending withdrawal needs connectivity to finish. Delete individual history entries in the app, or use account deletion to remove your app account and its data. Withdrawal alone does not delete final local history, cancel a subscription or refund used minutes. Exported copies remain in the destination you selected. Withdrawal stops cloud capture, text translation and translated speech, and requests cleanup of the account’s temporary audio and server text. Already-sent data and processing in progress cannot be recalled; offline operation or failures may delay cleanup. Withdrawal does not delete local history or transcription recordings, cancel subscriptions or refund used credits. History and recording playback remain available.
Contact support
Email williamvip777@protonmail.com. Include the problem time and time zone, what you were trying to do, the app version/build and the visible error. Share only the minimum information needed. Do not include passwords, verification codes, private recordings or full subtitle histories. Privacy requests can be sent to williamvip777@protonmail.com. Availability and expected response arrangements: Email only, handled by the developer. No live chat, fixed support hours or guaranteed hourly response time. Necessary requests are handled promptly. Mail is kept only as needed to resolve issues, handle privacy requests and meet legal duties; unnecessary information is deleted when its purpose is complete. This page does not automatically send a message.